FAQ

Frequently Asked Questions (FAQ) – Ryskalin

  1. What types of fans do you offer?
    We offer a variety of high-quality fans, including tower fans, desk fans, and portable fans. Each product is designed to provide efficient airflow while being quiet and energy-saving.

  2. Are your fans safe for home use?
    Yes. All our fans comply with U.S. safety standards. They feature protective grills and stable bases to ensure safe operation for families, including homes with children and pets.

  3. How do I choose the right fan for my space?
    Consider the size of the room and your airflow needs. Tower fans are ideal for medium to large rooms, desk fans work well for personal use, and portable fans are convenient for small spaces or travel. Each product page includes recommended room size guidance.

  4. How do I clean and maintain my fan?
    To maintain optimal performance, unplug the fan before cleaning. Use a soft cloth to wipe the exterior and remove dust from the blades and grills. Avoid using water directly on electrical parts.

  5. How long does shipping take?
    We ship only to addresses within the United States. Orders are processed within 1–2 business days, and standard shipping typically takes 3–5 business days. Please note: we do not ship to U.S. islands, territories, or military bases.

  6. Can I track my order?
    Yes. Once your order ships, you will receive an email with tracking information. It may take up to 24 hours for the tracking status to update.

  7. What is your return and refund policy?
    You can return most fans within 30 days of delivery, provided they are unused, in original packaging, and include all accessories. For detailed instructions, see our Return & Refund Policy on the website.

  8. What should I do if my fan arrives damaged or defective?
    Contact our customer service team immediately at service@ryskalin.store. Provide your order number and photos of the damage. We will arrange a replacement or full refund, including shipping costs.

  9. Do your fans come with a warranty?
    Yes. All Ryskalin fans come with a one-year limited manufacturer warranty. The warranty covers defects in materials and workmanship. The specific warranty period and details are listed on each product page.

  10. Can I change or cancel my order?
    Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible if you need to make changes.