Return and Refund Policy

Return and Refund Policy – ryskalin.store

1. Overview
We are committed to ensuring your satisfaction with the fans you purchase from our website. This Return and Refund Policy outlines the terms and conditions under which you can return products and receive a refund. By making a purchase on our site, you agree to abide by this policy.

2. Return Eligibility

2.1 Timeframe
You have 30 days from the date of delivery to initiate a return. For example, if your order was delivered on July 5th, you must start the return process no later than August 4th.

2.2 Product Condition
Fans must be in their original, unopened, and unused condition. All original packaging, including boxes, plastic wraps, and tags, should be intact. All accessories, manuals, and warranty cards that came with the fan must be included.

For opened fans, they must be in resalable condition. Minor signs of inspection, such as briefly testing the fan, are acceptable. However, visible signs of wear, damage, or modification will make the product ineligible for return.

3. Non-Returnable Items

  • Custom-Ordered Fans: Fans customized to your specifications cannot be returned.

  • Final Sale Fans: Clearly marked final sale fans, often at discounted prices, are not eligible for return.

  • Damaged by Customer Neglect: Fans damaged due to misuse, such as exposure to water when not designed for it or improper handling, cannot be returned.

4. Return Process

4.1 Request Initiation

  • Online Request: Log in to your account on ryskalin.store, go to “My Orders,” select the relevant order, and click “Request Return.” Provide details about the reason for return.

  • Customer Service Contact: Email us at service@ryskalin.store with your order number, fan name, and reason for return.

4.2 Return Authorization
Once we receive your request, our team will review it within 2 business days. If approved, you will receive a Return Merchandise Authorization (RMA) number via email. This number must be clearly marked on your return package.

4.3 Return Shipping

  • Customer-Paid Shipping: You are generally responsible for the cost of shipping the fan back to us. Use a reliable shipping carrier with tracking, such as UPS, FedEx, or USPS. Securely repackage the fan to prevent damage during transit.

  • Pre-Paid Return Labels (if applicable): If the return is due to a defect or an error on our part, we will provide a pre-paid return label.

5. Refund Policy

5.1 Refund Method
Once we receive and inspect the returned fan:

  • Fans eligible for return will receive a full refund within 2 working days.

5.2 Refund Amount
You will receive a full refund of the purchase price of the fan, excluding any original shipping charges, unless the return is due to a defect or error on our part.

6. Exchanges
If you want to exchange a fan for a different model, color, or size (subject to availability), follow the return process above. After we process the returned fan, you can place a new order.

If the exchange is due to a defect or error on our part, we may arrange a direct exchange. Contact our customer service team to discuss this option.

7. Damaged or Defective Fans
If you receive a damaged or defective fan, contact service@ryskalin.store immediately. We will arrange a replacement or full refund, including original shipping. Provide detailed information and clear photos if possible to expedite the process.

8. Peak Season Returns
During high-demand months (e.g., summer), return processing may take longer. We will aim to process returns within 7–10 business days, but it may take up to 14 business days. Initiate returns early to avoid delays.

9. Policy Updates
We may update this Return and Refund Policy at any time. Changes will be posted on our website and will apply to orders placed after the effective date. Please review the policy periodically for updates.

For any questions or concerns regarding our Return and Refund Policy, contact us at service@ryskalin.store.We are dedicated to providing you with a smooth shopping experience.